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Author Topic: "Unable to connect to update server" when attempting to update PxPlus  (Read 538 times)

RobL

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Hi,

A message box containing the message "Unable to connect to the update server to obtain patch list" is displayed when I try to apply the September 2019 update to PxPlus 2019.

Can someone point me in the right direction to correct this issue?

Thanks in advance!

Rob Leighton
Riverwood Enterprises Inc.

Mike King

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Re: "Unable to connect to update server" when attempting to update PxPlus
« Reply #1 on: September 09, 2019, 06:03:29 PM »
Rob,

Because of the scope and size of the September update its a reinstall and not a patch update.
There was patch update to PxPlus 2019 (v16.00)


RobL

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Re: "Unable to connect to update server" when attempting to update PxPlus
« Reply #2 on: September 09, 2019, 07:07:33 PM »
Hi Mike,

I see my error. Thanks!

But... when I was trying to figure out if the issue was on my end, I tried doing an online update to PxPlus 2016 and PxPlus 2017 and I got the same "Unable to connect..." error message. However, I've just tried updating them again, and now I'm receiving the expected "There are no updates available..." message.

Regards,

Rob

Mike King

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Re: "Unable to connect to update server" when attempting to update PxPlus
« Reply #3 on: September 09, 2019, 07:24:11 PM »
Yes -- I changed the response that our server send out to make it clearer for you and others that there are no updates for 16.00