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Author Topic: Mail crash  (Read 122 times)

Danilo David

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Mail crash
« on: October 10, 2019, 01:02:42 AM »
Hello
What can be the reason of the error. It is happening regularly on the moment we execute a GET_FILE_BOX.

Faulting application name: pxplus.exe, version: 9.10.9201.0, time stamp: 0x4c6bfea3
Faulting module name: audiodev.dll, version: 6.1.7601.17514, time stamp: 0x4ce7b722
Exception code: 0xc0000005
Fault offset: 0x000019ed
Faulting process id: 0x2d34
Faulting application start time: 0x01d57d682bd77633
Faulting application path: C:\PVX Plus Technologies\Windx Plugin\pxplus.exe
Faulting module path: C:\Windows\system32\audiodev.dll
Report Id: 105be71a-e95c-11e9-889f-00505625c574

thank you

Best regards,
Danilo

Mike King

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Re: Mail crash
« Reply #1 on: October 10, 2019, 11:07:26 AM »
We don't tend to use audiodev.dll in the Get File Box logic.  That DLL is part of the Windows services that handle your audio driver.

It should be mentioned though that a quick search on the Internet turns up a warning that some viruses use this DLL name to disguise themselves.

https://www.file.net/process/audiodev.dll.html

You may want to check your system for viruses.

Danilo David

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Re: Mail crash
« Reply #2 on: October 15, 2019, 08:58:50 PM »
Hi Mike,

This is another error on the same place where Get File Box was executed and we did encounter this on another PC.

Logboeknaam:   Application
Bron:          Application Error
Datum:         15/10/2019 15:20:19
Gebeurtenis-id:1000
Taakcategorie: (100)
Niveau:        Fout
Trefwoorden:   Klassiek
Gebruiker:     n.v.t.
Computer:      FACILPC001.hetveer.local
Beschrijving:
Naam van toepassing met fout: pxplus.exe, versie: 9.10.9201.0, tijdstempel: 0x4c6bfea3
Naam van module met fout: unknown, versie: 0.0.0.0, tijdstempel: 0x00000000
Uitzonderingscode: 0xc0000005
Foutoffset: 0x0794fd27
Id van proces met fout: 0x1158
Starttijd van toepassing met fout: 0x01d5831e4e67f711
Pad naar toepassing met fout: C:\PVX Plus Technologies\Windx Plugin\pxplus.exe
Pad naar module met fout: unknown
Rapport-id: 883274f2-ef4e-11e9-b1f4-2c4138a9a0b8
Gebeurtenis-XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2019-10-15T13:20:19.000000000Z" />
    <EventRecordID>84245</EventRecordID>
    <Channel>Application</Channel>
    <Computer>FACILPC001.hetveer.local</Computer>
    <Security />
  </System>
  <EventData>
    <Data>pxplus.exe</Data>
    <Data>9.10.9201.0</Data>
    <Data>4c6bfea3</Data>
    <Data>unknown</Data>
    <Data>0.0.0.0</Data>
    <Data>00000000</Data>
    <Data>c0000005</Data>
    <Data>0794fd27</Data>
    <Data>1158</Data>
    <Data>01d5831e4e67f711</Data>
    <Data>C:\PVX Plus Technologies\Windx Plugin\pxplus.exe</Data>
    <Data>unknown</Data>
    <Data>883274f2-ef4e-11e9-b1f4-2c4138a9a0b8</Data>
  </EventData>
</Event>


Thank you

Best regards,
Danilo

Mike King

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Re: Mail crash
« Reply #3 on: October 16, 2019, 12:01:28 PM »
The last series of changes made to the GET_FILE_BOX were done in 2015 in order to deal with changes in Windows.  These changes and others would have been in PxPlus 2016 and not version 9 which came out in 2011 is no longer supported.

We suggest you try a newer/supported version of PxPlus and see if it resolves your problem.