Hello
What can be the reason of the error. It is happening regularly on the moment we execute a GET_FILE_BOX.
Faulting application name: pxplus.exe, version: 9.10.9201.0, time stamp: 0x4c6bfea3
Faulting module name: audiodev.dll, version: 6.1.7601.17514, time stamp: 0x4ce7b722
Exception code: 0xc0000005
Fault offset: 0x000019ed
Faulting process id: 0x2d34
Faulting application start time: 0x01d57d682bd77633
Faulting application path: C:\PVX Plus Technologies\Windx Plugin\pxplus.exe
Faulting module path: C:\Windows\system32\audiodev.dll
Report Id: 105be71a-e95c-11e9-889f-00505625c574
thank you
Best regards,
Danilo
We don't tend to use audiodev.dll in the Get File Box logic. That DLL is part of the Windows services that handle your audio driver.
It should be mentioned though that a quick search on the Internet turns up a warning that some viruses use this DLL name to disguise themselves.
https://www.file.net/process/audiodev.dll.html
You may want to check your system for viruses.
Hi Mike,
This is another error on the same place where Get File Box was executed and we did encounter this on another PC.
Logboeknaam: Application
Bron: Application Error
Datum: 15/10/2019 15:20:19
Gebeurtenis-id:1000
Taakcategorie: (100)
Niveau: Fout
Trefwoorden: Klassiek
Gebruiker: n.v.t.
Computer: FACILPC001.hetveer.local
Beschrijving:
Naam van toepassing met fout: pxplus.exe, versie: 9.10.9201.0, tijdstempel: 0x4c6bfea3
Naam van module met fout: unknown, versie: 0.0.0.0, tijdstempel: 0x00000000
Uitzonderingscode: 0xc0000005
Foutoffset: 0x0794fd27
Id van proces met fout: 0x1158
Starttijd van toepassing met fout: 0x01d5831e4e67f711
Pad naar toepassing met fout: C:\PVX Plus Technologies\Windx Plugin\pxplus.exe
Pad naar module met fout: unknown
Rapport-id: 883274f2-ef4e-11e9-b1f4-2c4138a9a0b8
Gebeurtenis-XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-10-15T13:20:19.000000000Z" />
<EventRecordID>84245</EventRecordID>
<Channel>Application</Channel>
<Computer>FACILPC001.hetveer.local</Computer>
<Security />
</System>
<EventData>
<Data>pxplus.exe</Data>
<Data>9.10.9201.0</Data>
<Data>4c6bfea3</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>0794fd27</Data>
<Data>1158</Data>
<Data>01d5831e4e67f711</Data>
<Data>C:\PVX Plus Technologies\Windx Plugin\pxplus.exe</Data>
<Data>unknown</Data>
<Data>883274f2-ef4e-11e9-b1f4-2c4138a9a0b8</Data>
</EventData>
</Event>
Thank you
Best regards,
Danilo
The last series of changes made to the GET_FILE_BOX were done in 2015 in order to deal with changes in Windows. These changes and others would have been in PxPlus 2016 and not version 9 which came out in 2011 is no longer supported.
We suggest you try a newer/supported version of PxPlus and see if it resolves your problem.