PxPlus User Forum
Main Board => Discussions => Programming => Topic started by: Danilo David on October 10, 2019, 01:02:42 AM
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Hello
What can be the reason of the error. It is happening regularly on the moment we execute a GET_FILE_BOX.
Faulting application name: pxplus.exe, version: 9.10.9201.0, time stamp: 0x4c6bfea3
Faulting module name: audiodev.dll, version: 6.1.7601.17514, time stamp: 0x4ce7b722
Exception code: 0xc0000005
Fault offset: 0x000019ed
Faulting process id: 0x2d34
Faulting application start time: 0x01d57d682bd77633
Faulting application path: C:\PVX Plus Technologies\Windx Plugin\pxplus.exe
Faulting module path: C:\Windows\system32\audiodev.dll
Report Id: 105be71a-e95c-11e9-889f-00505625c574
thank you
Best regards,
Danilo
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We don't tend to use audiodev.dll in the Get File Box logic. That DLL is part of the Windows services that handle your audio driver.
It should be mentioned though that a quick search on the Internet turns up a warning that some viruses use this DLL name to disguise themselves.
https://www.file.net/process/audiodev.dll.html
You may want to check your system for viruses.
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Hi Mike,
This is another error on the same place where Get File Box was executed and we did encounter this on another PC.
Logboeknaam: Application
Bron: Application Error
Datum: 15/10/2019 15:20:19
Gebeurtenis-id:1000
Taakcategorie: (100)
Niveau: Fout
Trefwoorden: Klassiek
Gebruiker: n.v.t.
Computer: FACILPC001.hetveer.local
Beschrijving:
Naam van toepassing met fout: pxplus.exe, versie: 9.10.9201.0, tijdstempel: 0x4c6bfea3
Naam van module met fout: unknown, versie: 0.0.0.0, tijdstempel: 0x00000000
Uitzonderingscode: 0xc0000005
Foutoffset: 0x0794fd27
Id van proces met fout: 0x1158
Starttijd van toepassing met fout: 0x01d5831e4e67f711
Pad naar toepassing met fout: C:\PVX Plus Technologies\Windx Plugin\pxplus.exe
Pad naar module met fout: unknown
Rapport-id: 883274f2-ef4e-11e9-b1f4-2c4138a9a0b8
Gebeurtenis-XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-10-15T13:20:19.000000000Z" />
<EventRecordID>84245</EventRecordID>
<Channel>Application</Channel>
<Computer>FACILPC001.hetveer.local</Computer>
<Security />
</System>
<EventData>
<Data>pxplus.exe</Data>
<Data>9.10.9201.0</Data>
<Data>4c6bfea3</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>0794fd27</Data>
<Data>1158</Data>
<Data>01d5831e4e67f711</Data>
<Data>C:\PVX Plus Technologies\Windx Plugin\pxplus.exe</Data>
<Data>unknown</Data>
<Data>883274f2-ef4e-11e9-b1f4-2c4138a9a0b8</Data>
</EventData>
</Event>
Thank you
Best regards,
Danilo
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The last series of changes made to the GET_FILE_BOX were done in 2015 in order to deal with changes in Windows. These changes and others would have been in PxPlus 2016 and not version 9 which came out in 2011 is no longer supported.
We suggest you try a newer/supported version of PxPlus and see if it resolves your problem.