PxPlus User Forum

Twitter Twitter Twitter

Author Topic: certificate upgrade  (Read 1573 times)

edjack

  • Silver Member
  • ***
  • Posts: 45
  • Computerease
    • View Profile
certificate upgrade
« on: October 21, 2022, 02:24:54 PM »
a client put in a new certificate and our application now has problems launching.
Any ideas what the issue may be?

Ed Jack
Computerease

Mike King

  • Diamond Member
  • *****
  • Posts: 3817
  • Mike King
    • View Profile
    • BBSysco Consulting
Re: certificate upgrade
« Reply #1 on: October 21, 2022, 02:38:59 PM »
Not certain what you mean by a new "certificate" nor understand how a certificate would come into play with launching an application.

We would suggest you open a support ticket with us and provide additional details.
Mike King
President - BBSysco Consulting
eMail: mike.king@bbsysco.com

edjack

  • Silver Member
  • ***
  • Posts: 45
  • Computerease
    • View Profile
Re: certificate upgrade
« Reply #2 on: October 21, 2022, 07:18:46 PM »
i assumed they were referring to their web site SSL Certificate.
But i agree with you, that our application launch should not be connected with any new certificate.
Ed Jack
Computerease

Mike King

  • Diamond Member
  • *****
  • Posts: 3817
  • Mike King
    • View Profile
    • BBSysco Consulting
Re: certificate upgrade
« Reply #3 on: October 22, 2022, 04:52:55 PM »
If they upgraded their SSL certificate and you attempt to connect to the server, if using an older PxPlus the protocols may not be compatible as some ciphers are no longer consider secure.

As for the launching, perhaps they also changed IP addresses of their server so if they are running WindX the shortcut may need a different IP number.

Apart from that updating a site certificate should have no direct impact to the operation of PxPlus and your application.
Mike King
President - BBSysco Consulting
eMail: mike.king@bbsysco.com