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Topic: Forum or support (Read 1233 times)
Gilles
Silver Member
Posts: 27
Forum or support
«
on:
January 22, 2020, 09:02:31 AM »
When there is an error with the latest version of Pxplus but not with an earlier version, should we post on this forum or see directly with support?
What is the best practice?
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James Zukowski
Diamond Member
Posts: 282
Re: Forum or support
«
Reply #1 on:
January 22, 2020, 09:52:46 AM »
When I find something that is definitely different behavior, incorrect documentation, or bug, I go the Support route. That will generally get their attention faster, and you will be able to interact with the folks that KNOW the system.
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James Zukowski
Sr. Developer - J&E
BRAND
>
SAFWAY
Brand Industrial Services
RosalbaK
Administrator
Diamond Member
Posts: 138
Re: Forum or support
«
Reply #2 on:
January 22, 2020, 10:35:55 AM »
The best practice would be to work with your Reseller for any support related questions or to report bugs/issues.
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